At GAZ & QAD, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 14 days of the delivery date, provided the item meets the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase or receipt must be provided.

To initiate a return, please contact our customer support team at [insert email/contact details]. Once your return is approved, we will provide instructions on how to ship the product back to us.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or prescription eyewear.
• Items marked as Final Sale or Clearance.
• Any item that shows signs of wear, damage, or alteration.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange your item for a different product, please initiate a return and place a new order. Exchange requests are subject to stock availability.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at +92 300 5185112. We will arrange for a replacement or issue a full refund at no extra cost.

Shipping Costs

For returns not due to defects or damage, customers are responsible for return shipping costs. In cases of damaged or defective products, GAZ & QAD will cover the shipping costs.